Festival Terms & Conditions

Important Note About All Ticket Types

• All ticket types are available for the specified period, while stocks last.
• Ticket holders are entitled to same day re-entry to the festival on the designated date(s) specified on the ticket and all the performances and activities at the festival are inclusive, subject to venue capacity limitations.
• Lineup and schedule are subject to change.
• Clockenflap reserves the right to cancel the festival at any stage, if deemed necessary in its sole opinion, or if circumstances arise which are outside its control, including but not limited to adverse weather conditions. In the event that the festival is cancelled or the lineup changed, Clockenflap will not be liable for the payment of any compensation or any loss of money and/or expenses incurred. In the event of the cancellation of the entire festival only the face value of the ticket will be refunded through the ticket agent through whom the tickets were purchased.

General Admission Tickets

• General admission ticket holders (including Blind Bird and Early Bird General Admission ticket holders) are entitled to bring a maximum of 2 children (aged under 3 years) for free.

Under 18 Years Tickets

• Attendees under 18 years can attend with our Under 18 Years ticket option (including Early Bird U18 tickets).
• Under 18 Years ticket holders (including Early Bird U18 tickets) will be asked to present ID with proof of age to gain entry to the festival.
• All attendees under 16 years must be accompanied by a guardian who is over 18 years.

Does my child need a ticket? 

• If your child/children are under 3 years, they gain free entry and do not require a ticket.
• Attendees under 18 years can attend with the Under 18 Years ticket option.
• All attendees under 16 years must be accompanied by a guardian who is over 18 years.

What is Clockenflap’s official ticket platform?

• Ticketflap is the only authorised ticketing platform for Clockenflap festival tickets.
• Only tickets purchased from Ticketflap, or transferred into YOUR Ticketflap account with your name on it will be accepted for entry.

Beware of unauthorised ticket agents and touts

• Please do not buy from unauthorised ticket sellers (including Carousell, Viagogo, Stubhub and social media platforms) or touts as you are unlikely to get in with whatever they sell you.
• To enter the festival, you must show your ticket and photo ID (photocopy ID is not accepted), and the name on your ID must match the name recorded for the ticket in Ticketflap’s system
• 3-day weekend tickets are designated for one attendee only and cannot be split into single days for multiple users.
• Do not purchase PDF tickets sold by unauthorised sellers, as the name recorded in our system for the ticket, will not match your ID (editing the PDF will not work).
• If you purchase a Clockenflap festival ticket from an unauthorised seller, please confirm it is transferred to you and appears in the ‘My Tickets’ page of your Ticketflap account.
• We do what we can to prevent fraudulent activity, but the best way to prevent fraud is to not risk buying from unauthorised sources.

Can I change the name my ticket?

• You can change the name on your ticket at any time before you enter the festival, by logging into your Ticketflap account, going to ‘My Tickets’ and editing the information for each ticket.
• Once your ticket has been scanned at the festival entrance, you will no longer be able to change the name on it.

How do I transfer a ticket to another person? 

• If you wish to transfer a Clockenflap ticket to another person, you can do so via Ticketflap’s ‘Send ticket’ function.
• Log into your Ticketflap account, go to ‘My Tickets’ and select ‘Send Ticket’ for the ticket you wish to transfer. You will be asked to enter and confirm the email address for the recipient.

Once a ticket has been scanned at the festival entrance, you will no longer be able to send the ticket to another person.